FAQ

Account

ClickOpen a Real Accountfill in the form and upon completion you will receive an email with your login details that you can use to log in to our secure members area.

Proof of identity:passport, national identity card or driving license —— If the identification document you have provided states your correct residential address then an additional proof of address document may not be required.

Proof of bank:Bank card/Credit card.

Proof of address:A recent utility bill (e.g. electricity, gas, water, phone, oil, Internet and/or cable TV connection, bank account statement) dated within the last 6 months and confirming your registered address.

On average it takes less than 10 minutes, this will depend on how quickly you can provide us with the required documents.

Once the documents have been submitted, we can have the account approved within 10 minutes during working hours.

Some of your personal information including your password for your account can be changed from within the “My Profile” section in back office.

We does not charge fees for client deposits nor withdrawals. However, banks may charge wire transfer fees. It is important to ask your bank what their applicable fees will be when initiating a wire transfer.

Fund

We offer a wide variety of deposit methods such as credit and debit cards, e-Wallets, bank wire transfers and also local payment solutions.
We do not charge any fees for our deposit/withdrawal options.For deposits/withdrawals via bank wire transfer, we covers all transfer fees imposed by our banks, with the exception of deposits amounting to less than 1000 USD.

All deposit requests are processed by our department within 1 working day.

Bank wires:Your transfer request should be processed within 3–5 business days of the time your funds were sent from your account.

Online Payment:The deposit should be posted to your account instantly, in case there is no need for additional verification.

All withdrawal requests are processed by our department within 1 working day, however the time required for the funds to be transferred will depend on the payment method used.

Yes, you can, if at the moment of payment your free margin exceeds the amount specified in the withdrawal instruction, including all payment charges.

If you do not have sufficient free margin in your trading account, the system will not accept your request and you will need to lower the amount.

Platform

PC – Windows and MAC/OS X

Smartphone – Android and iPhone/iOS

Tablet – Android and iPad/iOS.

All instruments are made available in all our platforms desktop and mobile.

One-click trading allows you to open positions with just one click. When you want to close a position, however, one click does not work and you will need to close it manually.

To enable one-click trading on the left corner of your chart, you will find an arrow. By clicking that arrow you enable one-click trading and a window appears on the left corner of the chart.

Yes. The MetaTrader 4 app currently has 30 technical indicators you can use.

3 chart types: line, bar and candlestick.

Charts with options to change colors and styles of visual elements.

Option to display order levels on charts.

Open the terminal window by pressing ctrl+t on your keyboard, and select the account history tab.

Right click to enable the context menu, which will allow you to save your trading history as an .html file so that you can later view it when you log out of the trading platform.

Transaction

In financial trading, the word margin is used to describe a deposit used as collateral for taking positions in the market. Trading with margin allows traders to basically open positions on credit - increasing the client's buying power.

The amount of leverage refers to the maximum a client may buy on "credit" and the minimum he must maintain as collateral.

Margin level is a reflection of one's available margin determined by the ratio of one's total exposure, open profit or loss and equity on a trading account.

If a client were trading with 100:1 leverage, he/she must maintain a margin level above 1%. Should this level fall below the 1% threshold, all open positions and orders will be closed automatically.

Trailing stop is a type of stop loss order. It is set at a percentage level either below the market price for long positions, or above the market price for short positions.

Kindly note that you need to leave certain distances from the current market price when you set up stop/limit orders.

Take profit is an order to close a previously opened position at a price more profitable for the client than the price at the time of placing the order.

When the take profit is reached, the order will be closed. Please note that you need to leave certain distances from the current market price when you set up stop/limit orders.

Rollover is also called Swap. It is the interest paid or for holding a position overnight. Each world currency has an interest rate connected to it. Since forex is traded in pairs, every trade involves not only two different currencies, but also two different interest rates.

If the interest rate on the currency you bought is higher than the interest rate of the currency you sold, then you will earn rollover (positive roll). If the interest rate on the currency you bought is lower than the interest rate on the currency you sold, then you will pay rollover (negative roll).

Most banks across the world are closed on Saturdays and Sundays, so there is no rollover on these days, but most banks still apply interest for Saturday and Sunday.

To measure for this, the forex market books three days of rollover on Wednesdays, which makes a typical Wednesday rollover three times the amount.

Our dealing room is closed during the weekend and trading access is therefore blocked.

You can change the leverage under the tab My Account -> Change Leverage in our members area.